People don't want to be sold! People want to buy!

The reason Trust is requested is because the person seeking Trust realizes that Trust is the key to Yes.

Once you discover what your attitude is, or isn't, you'll have a starting point and an understanding of how to move forward.

You don't earn loyalty in a day. You earn loyalty day-by-day.

Asking, "How much is it?" is THE BIGGEST buying signal. Telling me, "Your price is too high." is THE SECOND BIGGEST buying signal

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

It seems to me that it's actually harder to invent excuses than it is to get a sale.