People don't want to be sold! People want to buy!

Trust is not a request, Trust is earned.

If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!

Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.

If you find common subjects or interests with a prospect, you can establish a business friendship. Ask about a diploma or picture. Your prospect will be glad to talk about what he/she just did or likes to do. Try to captivate him or her in intelligent conversation with engaging questions about their interests. It's obviously better if you're versed in the subject, because that's where rapport is established. Get the prospect to talk about their passions and what makes them happy.

The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.

I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.