Asking, "How much is it?" is THE BIGGEST buying signal. Telling me, "Your price is too high." is THE SECOND BIGGEST buying signal

You don't earn loyalty in a day. You earn loyalty day-by-day.

If you want to be the best salesperson, first you must be the best person.

Trust is not an important element; it is THE important element in any LONG TERM success with anyone or any company.

Satisfied customers are apathetic. Loyal customers will be your advocate.

Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?

Don't dwell on the problem; concentrate on the solution.