Sales is survival, the best-prepared are most likely to survive.

Memorable customer service can only take place in a human-to-human situation.

Price is not a consideration when a personal relationship exists.

Some people serve with pride - because they 'want to' do and be their best; other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?

There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.

Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.

Writing is a key differentiator. I've used it for 14 years. Writing will not just lead to differentiation. Writing is the credibility you need to create buyer confidence