Jeffrey Gitomer Quotes

Bankrupsy stays on your record for 7-10yrs. That gives you an idea how long it takes to rebuild trust.

Ask for the sale when the mood is right. The worst possible place is in the prospects' office. Best place is a business breakfast, lunch or dinner. Next best is your office. Next best is a trade show. Ask early, and ask often.

Great salespeople are relationship builders who provide value and help their customers win.

People don't want to be sold! People want to buy!

Trust is not spoken, Trust is a feeling.

Testimonials are the BEST way to beat down the price objection and win the sale.

Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.

You cannot buy trust at any price. But slowly, over time, you can build it for free.

Take more chances than you dare. You'll make more sales than you expect. That's the formula.

The most killer questions in sales: "Mr. Jones, when I say (insert your product, your company, or anything you want an opinion about here) what one word comes to mind?" This is the most powerful question because it not only gives you top of mind awareness (the customer "hot button"), it also tells you their attitude towards it.

The reason you have to say "Trust me" is that you haven't earned it and are forced to ask for it - BAD MOVE.

Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.

The deeper your belief, the deeper your pockets.

It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.

Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.

Once you discover what your attitude is, or isn't, you'll have a starting point and an understanding of how to move forward.

The secret to sucessful customer service starts with YES!

Value the relationship more than making your quota.

I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.

Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.

Don't dwell on the problem; concentrate on the solution.

Social media presents an opportunity for business people to connect and know each other prior to a phone call or email taking place.

The best way to learn how to become trustworthy is to study other trustworthy people.

The only way to achieve your desires and dreams is to ACT ON THEM. The greater you trust in yourself, your beliefs, and your thoughts, the more action you will take.

The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.

There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.

Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.

My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.

Listening is the hard part. Listening is the important part. The hot button is in the prospect's response.

I put myself in front of people who can say yes to me, and I deliver value first.

Make everyday as productive as the day before you go on vacation.

Positive attitude is the foundation of your life - and the determining factor of your ability to serve.

Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.

Random acts of kindness and the desire to do the best job possible lead to trust.

People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve

What is the image you have of yourself?

Differentiate with value or die with price.

Create a story of WOW that will be retold.

Satisfied customers are apathetic. Loyal customers will be your advocate.

If you find common subjects or interests with a prospect, you can establish a business friendship. Ask about a diploma or picture. Your prospect will be glad to talk about what he/she just did or likes to do. Try to captivate him or her in intelligent conversation with engaging questions about their interests. It's obviously better if you're versed in the subject, because that's where rapport is established. Get the prospect to talk about their passions and what makes them happy.

The key is not to call the decision maker. The key is to have the decision maker call you.

Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

Take action every day - some small dose at a time.

Customer satisfaction is worthless. Customer loyalty is priceless.

Failure is not about insecurity. It's about lack of execution.

Everything you need to know about a customer has been written by them or about them. And it lives on the Internet. All you have to do is uncover it. And use it.

It ain't the rain, the snow, the boss, the competition, the spouse, the money, the car, the job, or the kids - it's you! And it always has been.