Take action every day - some small dose at a time.
Don't dwell on the problem; concentrate on the solution.
Customer satisfaction is worthless. Customer loyalty is priceless.
The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service.
What is the image you have of yourself?
Next time someone tells you 'never,' remember that means 'not for at least one hour.'