Ignore people who tell you 'you can't' or try to discourage you.

People don't like to be sold, but they love to buy!

Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.

Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

Asking, "How much is it?" is THE BIGGEST buying signal. Telling me, "Your price is too high." is THE SECOND BIGGEST buying signal

How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.