The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.

Random acts of kindness and the desire to do the best job possible lead to trust.

Failure is not about insecurity. It's about lack of execution.

The only way to achieve your desires and dreams is to ACT ON THEM. The greater you trust in yourself, your beliefs, and your thoughts, the more action you will take.

Next time someone tells you 'never,' remember that means 'not for at least one hour.'

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.