The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.

You don't get great at selling in a day. You get great at selling day by day.

Your team will get stronger when you begin to build yourself. Teams are made up of individuals who work together . . . and get their own job done. What are you doing to be sure that your job is being done perfectly?

Go to humorous events at comedy clubs and watch laughable movies.

Make everyday as productive as the day before you go on vacation.

You cannot buy trust at any price. But slowly, over time, you can build it for free.

Friendly makes sales - and friendly generates repeat business.