The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.

Next time someone tells you 'never,' remember that means 'not for at least one hour.'

Change is not a four letter word...but often your reaction to it is!

Sell yourself before you try to sell your company or your product.

You can't be a winner if you're a whiner...wiener.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

The reason Trust is requested is because the person seeking Trust realizes that Trust is the key to Yes.