The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.

Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

Good things come to those who have patience and take consistent, persistent actions toward what they want.

People aren't afraid of failure, they just don't know how to succeed. We are each responsible for our own success (or failure). Winning at what you do is no exception. To ensure a win, you must take a proactive approach. Prevention of failure is an important part of that process.

Before you can get what you want, you have to know what you want,and make a game plan to get it

Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.