People aren't afraid of failure, they just don't know how to succeed. We are each responsible for our own success (or failure). Winning at what you do is no exception. To ensure a win, you must take a proactive approach. Prevention of failure is an important part of that process.

Memorable customer service can only take place in a human-to-human situation.

Random acts of kindness and the desire to do the best job possible lead to trust.

Take action every day - some small dose at a time.

Create a story of WOW that will be retold.

Listening is the hard part. Listening is the important part. The hot button is in the prospect's response.

In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.