Create a story of WOW that will be retold.

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.

I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.

In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.

The only way to achieve your desires and dreams is to ACT ON THEM. The greater you trust in yourself, your beliefs, and your thoughts, the more action you will take.

Invest time, don't spend it.