Good things come to those who have patience and take consistent, persistent actions toward what they want.
All things being equal, people want to do business with their friends.
Failure is an event, not a person. Think of failure as 'it' and not 'me'.
Memorable customer service can only take place in a human-to-human situation.
Customer satisfaction is worthless. Customer loyalty is priceless.
The biggest mistake businesses make is advertising before they have become well known.