People don't like to be sold, but they love to buy!

Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.

Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.

People don't like to be sold, but they love to buy!

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.

Social media presents an opportunity for business people to connect and know each other prior to a phone call or email taking place.