The secret to sucessful customer service starts with YES!
Great people have great values and great ethics.
Sell yourself before you try to sell your company or your product.
Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
Master the web and you will master your universe - and your (on-line) bank account.
Persuasion occurs when trust and confidence meet belief, risk tolerance, and safety.