Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.

The secret to sucessful customer service starts with YES!

You don't earn loyalty in a day. You earn loyalty day-by-day.

If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that?

Some people serve with pride - because they 'want to' do and be their best; other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?

Listening is the hard part. Listening is the important part. The hot button is in the prospect's response.

The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.