Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.

If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!

It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.

Listening is the hard part. Listening is the important part. The hot button is in the prospect's response.

Memorable customer service can only take place in a human-to-human situation.

Everything you need to know about a customer has been written by them or about them. And it lives on the Internet. All you have to do is uncover it. And use it.

Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.