If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!

Accepting responsibility is the fulcrum point for succeeding at anything.

Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.

Persuasion occurs when trust and confidence meet belief, risk tolerance, and safety.

Your job is to meet the right people and read the right books.

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.

The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service.