Listening is the hard part. Listening is the important part. The hot button is in the prospect's response.

Before you can get what you want, you have to know what you want,and make a game plan to get it

Some people serve with pride - because they 'want to' do and be their best; other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?

It seems to me that it's actually harder to invent excuses than it is to get a sale.

When you love life, life will love you back.

If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that?

The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.