Everything you need to know about a customer has been written by them or about them. And it lives on the Internet. All you have to do is uncover it. And use it.

People who to back and chastise themselves, or second guess themselves, for making a wrong decision or a weak decision continues to set themselves up for failure in future decisions simply because they don't trust themselves.

The secret to sucessful customer service starts with YES!

Trust is not spoken, Trust is a feeling.

Your team will get stronger when you begin to build yourself. Teams are made up of individuals who work together . . . and get their own job done. What are you doing to be sure that your job is being done perfectly?

If you don't think you can do it, who will? You control the most important tool in success, your mind.

I put myself in front of people who can say yes to me, and I deliver value first.