Memorable customer service can only take place in a human-to-human situation.

Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.

If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that?

The key is not to call the decision maker. The key is to have the decision maker call you.

Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.

The more a prospective customer clicks on you and your stuff, the easier it is for them to make a buying decision in your favor.

People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve