In business as in life, sometimes bad things happen to good people, and sometimes good things happen to bad people. But over time, if you play long enough, everybody gets what he deserves - good and bad.

And people is the most important part of my job. I spend one third of my time on people.

It's the sustained ability to change that really counts.

People ought to invest in us because they like our company and the way they run it. We still do quarterly earnings guidance, but we tell people openly that they ought to look at the company for the long term and that's how they ought to invest.

Surviving a failure gives you more self-confidence. Failures are great learning tools - but they must be kept to a minimum.

Leadership is an intense journey into yourself. You can use your own style to get anything done. It's about being self-aware. Every morning, I look in the mirror and say, 'I could have done three things better yesterday.'

You can't delegate growth or customer satisfaction.