Seeing people in person is a big part of how you drive any change process. You have to show people a positive view of the future and say "we can do it"

I was never afraid of failure. I realized that I was responsible for my own success and that every day offers a new beginning and I was confident in my ability to improve.

Work hard with passion and courage. Life is a marathon of contribution. You really must work hard to accomplish something... Find your passion and get good at it.

The best thing you can give as a leader is a reason to trust. People want to trust. They're hungry for it. But they're selective. They'll only give it to a motivator, a communicator, a teacher, a real person. Someone who in good times and bad always does the right thing.

It's the sustained ability to change that really counts.

Surviving a failure gives you more self-confidence. Failures are great learning tools - but they must be kept to a minimum.

You can't delegate growth or customer satisfaction.