Seeing people in person is a big part of how you drive any change process. You have to show people a positive view of the future and say "we can do it"

Good leaders don't tell people what to do, they give teams capability and inspiration.

Values can't just be words on a page. To be effective, they must shape action.

Seeing people in person is a big part of how you drive any change process. You have to show people a positive view of the future and say "we can do it"

I was never afraid of failure. I realized that I was responsible for my own success and that every day offers a new beginning and I was confident in my ability to improve.

I'm out talking about this company (General Electric) seven days a week, 24 hours a day, with nothing to hide. We're a 130-year-old company that has a great record of high-quality leadership and a culture of integrity.

And people is the most important part of my job. I spend one third of my time on people.