Enron and 9/11 marked the end of an era of individual freedom and the beginning of personal responsibility.

If the only common thread you have as an industrial company is the fact that you think you're well managed, you can still be a pretty good company, but you're not going to be a dominant company, a competitive company over time.

Values can't just be words on a page. To be effective, they must shape action.

And people is the most important part of my job. I spend one third of my time on people.

In business as in life, sometimes bad things happen to good people, and sometimes good things happen to bad people. But over time, if you play long enough, everybody gets what he deserves - good and bad.

Managing innovation better may be the only way out of the abyss called commodity hell.

You can't delegate growth or customer satisfaction.