Enron and 9/11 marked the end of an era of individual freedom and the beginning of personal responsibility.

Seeing people in person is a big part of how you drive any change process. You have to show people a positive view of the future and say "we can do it"

I love working with customers. Sales has really influenced everything I do. It has instilled in me the important traits of operating with a sense of urgency and listening to people.

People ought to invest in us because they like our company and the way they run it. We still do quarterly earnings guidance, but we tell people openly that they ought to look at the company for the long term and that's how they ought to invest.

Good leaders don't tell people what to do, they give teams capability and inspiration.

The most important thing I've learned since becoming CEO is context. It's how your company fits in with the world and how you respond to it.

I was never afraid of failure. I realized that I was responsible for my own success and that every day offers a new beginning and I was confident in my ability to improve.