I was never afraid of failure. I realized that I was responsible for my own success and that every day offers a new beginning and I was confident in my ability to improve.

Enron and 9/11 marked the end of an era of individual freedom and the beginning of personal responsibility.

Good leaders don't tell people what to do, they give teams capability and inspiration.

People ought to invest in us because they like our company and the way they run it. We still do quarterly earnings guidance, but we tell people openly that they ought to look at the company for the long term and that's how they ought to invest.

You can't delegate growth or customer satisfaction.

I've been seeing the change. It's been steady. It's been more controlled than people think. And my own belief is that China knows it also needs to be part of the world, and that it needs to be able to have trade with Europe and the United States in order to house and feed a billion people. That's really kind of single-mindedly what they see their role as being.

It's the sustained ability to change that really counts.