It's the sustained ability to change that really counts.

Managing innovation better may be the only way out of the abyss called commodity hell.

Good leaders don't tell people what to do, they give teams capability and inspiration.

Every leader needs to clearly explain the top three things the organization is working on. If you can't, you are not leading well.

You can't delegate growth or customer satisfaction.

The best thing you can give as a leader is a reason to trust. People want to trust. They're hungry for it. But they're selective. They'll only give it to a motivator, a communicator, a teacher, a real person. Someone who in good times and bad always does the right thing.

I was never afraid of failure. I realized that I was responsible for my own success and that every day offers a new beginning and I was confident in my ability to improve.