Lots of people were skeptical, but that's always true when you do something that hasn't been done before.

The media often glamorizes successful founders and makes their paths seem easier than they actually were.

Programmers have not been professionals because they haven't really cared about quality.

Finding a technical cofounder would have been difficult for me. I was an English major and didn't know any computer programmers.

Lots of people were skeptical, but that's always true when you do something that hasn't been done before.

People like the idea of innovation in the abstract, but when you present them with any specific innovation, they tend to reject it because it doesn't fit with what they already know.

The one thing we learned over 5 years is that nothing works better than just improving your product.