Listen to your customers, not your competitors.

Entrepreneurship boils down to the simple fact that a team of really smart people who can get things done are going to get smart, useful things done.

Software development takes immense intellectual effort. Even the best programmers can rarely sustain that level of effort for more than a few hours a day. Beyond that, they need to rest their brains a bit, which is why they always seem to be surfing the Internet or playing games when you barge in on them.

If your goals is to produce something of permanent value, you start to think differently about you want on the site.

I've been using Vista on my home laptop since it shipped, and can say with some conviction that nobody should be using it as their primary operating system - it simply has no redeeming merits to overcome the compatibility headaches it causes.

Design adds value faster than it adds cost.

Usability is not everything. If usability engineers designed a nightclub, it would be clean, quiet, brightly lit, with lots of places to sit down, plenty of bartenders, menus written in 18-point sans-serif, and easy-to-find bathrooms. But nobody would be there. They would all be down the street at Coyote Ugly pouring beer on each other.