Everyone thinks I'm a smart arse who can solve any bloody problem. I'm not. I'm just a very old businessman and a very experienced businessman who made every mistake in the book and can recognise one when I see one.

Planning is an unnatural process; it is much more fun to do something. The nicest thing about not planning is that failure comes as a complete surprise, rather than being preceded by a period of worry and depression.

People are unlikely to know that they need a product which does not exist and the basis of market research in new and innovative products is limited in this regard.

The task of industry is continuously, year on year, to make more and better things, using less of the world's resources.

People who don't make mistakes are no bloody good to you at all.

It is the responsibility of leadership and management to give opportunities and put demands on people which enable them to grow as human beings in their work environment.

How do you know you have won? When the energy is coming the other way and when your people are visibly growing individually and as a group.