If you are doing things the same way as two years ago, you are almost certainly doing them wrong.

The trouble is that all-encompassing though information technology may be, it will always convey facts and numbers ... what it does not convey is perception, belief and motivation.

If you are doing things the same way as two years ago, you are almost certainly doing them wrong.

People are unlikely to know that they need a product which does not exist and the basis of market research in new and innovative products is limited in this regard.

How do you know you have won? When the energy is coming the other way and when your people are visibly growing individually and as a group.

In order to solve problems, information has to be shared; and not only information, but doubts, fears and questions.

Everyone thinks I'm a smart arse who can solve any bloody problem. I'm not. I'm just a very old businessman and a very experienced businessman who made every mistake in the book and can recognise one when I see one.