It is the responsibility of leadership and management to give opportunities and put demands on people which enable them to grow as human beings in their work environment.

The trouble is that all-encompassing though information technology may be, it will always convey facts and numbers ... what it does not convey is perception, belief and motivation.

If you are doing things the same way as two years ago, you are almost certainly doing them wrong.

Problems can only be solved by the people who have them. You have to try and coax them and love them into seeing ways in which they can help themselves.

How do you know you have won? When the energy is coming the other way and when your people are visibly growing individually and as a group.

In order to solve problems, information has to be shared; and not only information, but doubts, fears and questions.

People are unlikely to know that they need a product which does not exist and the basis of market research in new and innovative products is limited in this regard.