It is the responsibility of leadership and management to give opportunities and put demands on people which enable them to grow as human beings in their work environment.

People are unlikely to know that they need a product which does not exist and the basis of market research in new and innovative products is limited in this regard.

There is practically no area of business where the difference between rhetoric and actuality is greater than in the handling of people.

Good business should contain something for both parties.

How do you know you have won? When the energy is coming the other way and when your people are visibly growing individually and as a group.

The trouble is that all-encompassing though information technology may be, it will always convey facts and numbers ... what it does not convey is perception, belief and motivation.

It is surprising, in the welter of questions that one gets at (AGMs), how few actually relate to the performance of the company, or the decisions taken by the board in particular areas.