You can't talk your way out of a situation you acted you way into.

The purpose of apology is to extend ourselves in such a way that relationships become deeper, and life becomes richer and more human in the process.

Apology sends the clearest signal that we have the strength of character to reconcile ourselves with the truth.

When we apologize we end our struggle with history.

"I would like to apologize" may sound like an apology, but it is no more an actual apology than saying "I would like to lose weight" makes you suddenly slimmer.

When I accept an apology it means that the part in me that honors our relationship honors the part in you that honors our relationship.

Progress occurs one apology at a time.