You can't talk your way out of a situation you acted you way into.

One of the most useful tasks of apology is to bring home to us how keenly, honestly, and painfully past generations pursued aims that now seem to us wrong and disgraceful. It behooves us to consider if future geenrations will similarly regard the aims we most defend today.

Apology calls for a willingness to sacrifice on behalf of the wronged party and the inherent value of the relationship, not for what it brings to you but for what you can bring to it.

Accepting the apology signals the acknowledgment of a need to move forward, but not necessarily together.

An apology informed is good; an apology performed is better.

Progress occurs one apology at a time.

You don't have to see eye-to-eye to walk hand-in-hand. You just have to want to go in the same direction.