No apology is equal to the task set before it.

Accepting the apology signals the acknowledgment of a need to move forward, but not necessarily together.

Apologies have more power than most of us realize to restore strained relationships, free us from vengeful impulses, and create possibilities for growth.

Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before.

Apology sends the clearest signal that we have the strength of character to reconcile ourselves with the truth.

An effective apology focuses more on compassion for the victim than redemption for the offender.

"I would like to apologize" may sound like an apology, but it is no more an actual apology than saying "I would like to lose weight" makes you suddenly slimmer.