Apology is the practice of extending ourselves because we value the relationship more than we value the need to be right.
John KadorAn effective apology focuses more on compassion for the victim than redemption for the offender.
John KadorApology is the practice of extending ourselves because we value the relationship more than we value the need to be right.
John KadorAn effective apology focuses more on compassion for the victim than redemption for the offender.
John Kador