An apology informed is good; an apology performed is better.

You can't talk your way out of a situation you acted you way into.

When I accept an apology it means that the part in me that honors our relationship honors the part in you that honors our relationship.

Apology calls for a willingness to sacrifice on behalf of the wronged party and the inherent value of the relationship, not for what it brings to you but for what you can bring to it.

An effective apology contains within it the answer to the question, "How am I to be held accountable?"

You don't have to see eye-to-eye to walk hand-in-hand. You just have to want to go in the same direction.

One of the most useful tasks of apology is to bring home to us how keenly, honestly, and painfully past generations pursued aims that now seem to us wrong and disgraceful. It behooves us to consider if future geenrations will similarly regard the aims we most defend today.