No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.

The heart of change is in the emotions.

Commercial organisations that operate responsibly have benefitted by increased revenues of 682% compared to 166% for those that don't

Great leaders understand that historical success tends to produce stable and inwardly focused organizations, and these outfits, in turn, reinforce a feeling of contentment with the status quo.

Never underestimate the magnitude of the power of the forces that reinforce the status quo.

Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.

We know that leadership is very much related to change. As the pace of change accelerates, there is naturally a greater need for effective leadership.