No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.

Great communicators have an appreciation for positioning. They understand the people they're trying to reach and what they can and can't hear. They send their message in through an open door rather than trying to push it through a wall.

Leaders establish the vision for the future and set the strategy for getting there.

One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.

Anyone in a large organization who thinks major change is impossible should probably get out.

Leadership defines what the future should look like, aligns people with that vision, and inspires them to make it happen despite the obstacles.

Complacency is almost always the product of success or perceived success