Complacency is almost always the product of success or perceived success

A leader needs enough understanding to fashion an intelligent strategy.

Producing major change in an organization is not just about signing up one charismatic leader. You need a group - a team - to be able to drive the change. One person, even a terrific charismatic leader, is never strong enough to make all this happen.

We know that leadership is very much related to change. As the pace of change accelerates, there is naturally a greater need for effective leadership.

Great communicators have an appreciation for positioning. They understand the people they're trying to reach and what they can and can't hear. They send their message in through an open door rather than trying to push it through a wall.

Over the years I have become convinced that we learn best - and change - from hearing stories that strike a chord within us ... Those in leadership positions who fail to grasp or use the power of stories risk failure for their companies and for themselves.

Tradition is a very powerful force.