In the final analysis, change sticks when it becomes the way we do things around here.
John P. KotterGreat communicators have an appreciation for positioning. They understand the people they're trying to reach and what they can and can't hear. They send their message in through an open door rather than trying to push it through a wall.
John P. KotterAnyone in a large organization who thinks major change is impossible should probably get out.
John P. Kotter