Tradition is a very powerful force.

Most people don't lead their own lives - they accept their lives

Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.

Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.

Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.

Many years ago, I think I got my first insight on how an incredibly diverse team can work together and do astonishing things, and not just misunderstand each other and fight.

Never underestimate the magnitude of the power of the forces that reinforce the status quo.