Tradition is a very powerful force.

We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.

Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.

Anyone in a large organization who thinks major change is impossible should probably get out.

If the culture you have is radically different from an 'experiment and take-risk' culture, then you have a big change you going to have to make - and no little gimmicks are going to do it for you.

Great communicators have an appreciation for positioning. They understand the people they're trying to reach and what they can and can't hear. They send their message in through an open door rather than trying to push it through a wall.

People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.