Tradition is a very powerful force.

Great leaders understand that historical success tends to produce stable and inwardly focused organizations, and these outfits, in turn, reinforce a feeling of contentment with the status quo.

No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.

Outsiders have the intuitive ability to continually view problems in fresh ways and to identify ineffective practices and traditions.

Leadership is about coping with change

In the final analysis, change sticks when it becomes the way we do things around here.

Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.