Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.

The heart of change is in the emotions.

Great leaders understand that historical success tends to produce stable and inwardly focused organizations, and these outfits, in turn, reinforce a feeling of contentment with the status quo.

Outsiders have the intuitive ability to continually view problems in fresh ways and to identify ineffective practices and traditions.

No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.

Motivation is not a thinking word; it's a feeling word.

Great leadership does not mean running away from reality. Sometimes the hard truths might just demoralize the company, but at other times sharing difficulties can inspire people to take action that will make the situation better.