The central issue is never strategy, structure, culture, or systems. The core of the matter is always about changing the behavior of people.

The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades.

The heart of change is in the emotions.

Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.

Leadership is about setting a direction. It's about creating a vision, empowering and inspiring people to want to achieve the vision, and enabling them to do so with energy and speed through an effective strategy. In its most basic sense, leadership is about mobilizing a group of people to jump into a better future.

In the final analysis, change sticks when it becomes the way we do things around here.

Outsiders have the intuitive ability to continually view problems in fresh ways and to identify ineffective practices and traditions.