In an ever changing world, you never learn it all, even if you keep growing into your 90s.

We know that leadership is very much related to change. As the pace of change accelerates, there is naturally a greater need for effective leadership.

This is true even in organizations that are very focused on analysis and quantitative measurement, even among people who think of themselves as smart in an MBA sense. In highly successful change efforts, people find ways to help others see the problems or solutions in ways that influence emotions, not just thought.

Never underestimate the power of a good story.

Motivation is not a thinking word; it's a feeling word.

I'm impatient. Typically people think they know all about change and don't need help. Their approach tends to be more management-oriented than leadership-oriented. It's very frustrating.

Analytical tools have their limitations in a turbulent world. These tools work best when parameters are known, assumptions are minimal, and the future is not fuzzy.