This is true even in organizations that are very focused on analysis and quantitative measurement, even among people who think of themselves as smart in an MBA sense. In highly successful change efforts, people find ways to help others see the problems or solutions in ways that influence emotions, not just thought.

Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.

This is true even in organizations that are very focused on analysis and quantitative measurement, even among people who think of themselves as smart in an MBA sense. In highly successful change efforts, people find ways to help others see the problems or solutions in ways that influence emotions, not just thought.

Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.

In an ever changing world, you never learn it all, even if you keep growing into your 90s.

Most people don't lead their own lives - they accept their lives

Without credible communication, and a lot of it, the hearts and minds of others are never captured.