Leaders establish the vision for the future and set the strategy for getting there; they cause change. They motivate and inspire others to go in the right direction and they, along with everyone else, sacrifice to get there.

Leadership produces change. That is its primary function

No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.

Outsiders have the intuitive ability to continually view problems in fresh ways and to identify ineffective practices and traditions.

Without credible communication, and a lot of it, the hearts and minds of others are never captured.

Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.

Never underestimate the power of a good story.