Leaders establish the vision for the future and set the strategy for getting there; they cause change. They motivate and inspire others to go in the right direction and they, along with everyone else, sacrifice to get there.

Producing major change in an organization is not just about signing up one charismatic leader. You need a group - a team - to be able to drive the change. One person, even a terrific charismatic leader, is never strong enough to make all this happen.

Commercial organisations that operate responsibly have benefitted by increased revenues of 682% compared to 166% for those that don't

Because management deals mostly with the status quo and leadership deals mostly with change, in the next century we are going to have to try to become much more skilled at creating leaders.

People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.

Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.

We learn best - and change - from hearing stories that strike a chord within us.