Leaders establish the vision for the future and set the strategy for getting there; they cause change. They motivate and inspire others to go in the right direction and they, along with everyone else, sacrifice to get there.

Tradition is a very powerful force.

The central issue is never strategy, structure, culture, or systems. The core of the matter is always about changing the behavior of people.

Motivation is not a thinking word; it's a feeling word.

Analytical tools have their limitations in a turbulent world. These tools work best when parameters are known, assumptions are minimal, and the future is not fuzzy.

Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.

Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.