I'm impatient. Typically people think they know all about change and don't need help. Their approach tends to be more management-oriented than leadership-oriented. It's very frustrating.
John P. KotterWithout credible communication, and a lot of it, the hearts and minds of others are never captured.
John P. KotterLeadership defines what the future should look like, aligns people with that vision, and inspires them to make it happen despite the obstacles.
John P. Kotter