The central issue is never strategy, structure, culture, or systems. The core of the matter is always about changing the behavior of people.
John P. KotterGood communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.
John P. KotterManagers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.
John P. Kotter