Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.

I'm impatient. Typically people think they know all about change and don't need help. Their approach tends to be more management-oriented than leadership-oriented. It's very frustrating.

Producing major change in an organization is not just about signing up one charismatic leader. You need a group - a team - to be able to drive the change. One person, even a terrific charismatic leader, is never strong enough to make all this happen.

Commercial organisations that operate responsibly have benefitted by increased revenues of 682% compared to 166% for those that don't

Never underestimate the magnitude of the power of the forces that reinforce the status quo.

Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.

The central issue is never strategy, structure, culture, or systems. The core of the matter is always about changing the behavior of people.