Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.

In an ever changing world, you never learn it all, even if you keep growing into your 90s.

No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.

The central issue is never strategy, structure, culture, or systems. The core of the matter is always about changing the behavior of people.

This is true even in organizations that are very focused on analysis and quantitative measurement, even among people who think of themselves as smart in an MBA sense. In highly successful change efforts, people find ways to help others see the problems or solutions in ways that influence emotions, not just thought.

What's really driving the boom in coaching, is this: as we move from 30 miles an hour to 70 to 120 to 180......as we go from driving straight down the road to making right turns and left turns to abandoning cars and getting motorcycles...the whole game changes, and a lot of people are trying to keep up, learn how not to fall.

Leadership is different from management, but not for the reasons most people think.