The heart of change is in the emotions.

Leaders establish the vision for the future and set the strategy for getting there; they cause change. They motivate and inspire others to go in the right direction and they, along with everyone else, sacrifice to get there.

Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.

Outsiders have the intuitive ability to continually view problems in fresh ways and to identify ineffective practices and traditions.

Never underestimate the magnitude of the power of the forces that reinforce the status quo.

Leadership produces change. That is its primary function

A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.