The heart of change is in the emotions.

One of the most powerful forms of information is feedback on our own actions.

I'm impatient. Typically people think they know all about change and don't need help. Their approach tends to be more management-oriented than leadership-oriented. It's very frustrating.

People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.

Most people don't lead their own lives - they accept their lives

Complacency is almost always the product of success or perceived success

Many years ago, I think I got my first insight on how an incredibly diverse team can work together and do astonishing things, and not just misunderstand each other and fight.