Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.

Great communicators have an appreciation for positioning. They understand the people they're trying to reach and what they can and can't hear. They send their message in through an open door rather than trying to push it through a wall.

Leadership is about coping with change

Commercial organisations that operate responsibly have benefitted by increased revenues of 682% compared to 166% for those that don't

Great leadership does not mean running away from reality. Sometimes the hard truths might just demoralize the company, but at other times sharing difficulties can inspire people to take action that will make the situation better.

One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.

The central issue is never strategy, structure, culture, or systems. The core of the matter is always about changing the behavior of people.