One of the most powerful forms of information is feedback on our own actions.

Great communicators have an appreciation for positioning. They understand the people they're trying to reach and what they can and can't hear. They send their message in through an open door rather than trying to push it through a wall.

Leadership defines what the future should look like, aligns people with that vision, and inspires them to make it happen despite the obstacles.

Anyone in a large organization who thinks major change is impossible should probably get out.

Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.

Most people don't lead their own lives - they accept their lives

Because management deals mostly with the status quo and leadership deals mostly with change, in the next century we are going to have to try to become much more skilled at creating leaders.