Nothing will divide this nation more than ignorance, and nothing can bring us together better than an educated population.

Microsoft's philosophy is to get it out there and fix it later. Steve [Jobs] would never do that. He doesn't get anything out there until it is perfected.

Implementers aren't considered bozos anymore

Healthcare has been the last major industry that hasn't been touched by technology in terms of productivity and consumer adoption in the way so many other industries have.

You can't be No. 1 unless you think like No. 1. You have to appear like No. 1.

I have found that I always learn more from my mistakes than from my successes. If you aren't making some mistakes, you aren't taking enough chances.

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.