When our tools are broken, we feel broken. And when somebody fixes one, we feel a tiny bit more whole.
One of the hallmarks of the team is this sense of looking to be wrong. It's the inquisitiveness, and sense of exploration. It's about being excited to be wrong, because then you've discovered something new.
A lot of what we are doing is getting design out of the way.
The memory of how we work will endure beyond the products of our work.
Perhaps I'd like to design cars, but I don't think I'd be much good at it.
It's very easy to make something that is new. So we are trying to make things that are better.