I get an incredible thrill and satisfaction from seeing somebody with Apple’s tell-tale white earbuds. But I’m constantly haunted by thoughts of, is it good enough? Is there any way we could have made it better?

A small change at the beginning of the design process defines an entirely different product at the end.

Titles or organizational structures, that’s not the lens through which we see our peers.

The word design is everything and nothing. The design and the product itself are inseparable.

When our tools are broken, we feel broken. And when somebody fixes one, we feel a tiny bit more whole.

There's no learning without trying lots of ideas and failing lots of times.

If something is going to be better, it is new, and if it's new you are confronting problems and challenges you don't have references for.