A beautiful product that doesn't work very well is ugly.
When our tools are broken, we feel broken. And when somebody fixes one, we feel a tiny bit more whole.
People's interest is in the product, not in its authorship.
One of the hallmarks of the team is this sense of looking to be wrong. It's the inquisitiveness, and sense of exploration. It's about being excited to be wrong, because then you've discovered something new.
What we don't include is as important as what we do include.
A lot of what we are doing is getting design out of the way.