You should have a 1-on-1 roughly every 2 weeks.

Build a company that idiots could run because eventually they will.

The first thing that editor does is they take out a red pen, or nowadays you go online, and they start striking things. Basically eliminating things, the biggest task of an editor is to simplify, simplify, simplify and that usually means omitting things.

You generally know when someone asks you to do something- am I more writing, or am I more editing? The editor is the best metaphor for your job.

Most people would agree that the details matter when it faces the user. But where the real debate is on things that don't face the user.

Treat customer support as a product.

The agenda should be crafted by the employee who reports to the manager not the manager.