Most people would agree that the details matter when it faces the user. But where the real debate is on things that don't face the user.

It's never a metric, it's where the person is going or not. Metrics are used to make things work better, but don't necessarily make a business better.

Most people would agree that the details matter when it faces the user. But where the real debate is on things that don't face the user.

There are three things you need to do as a CEO-founder. Think strategically, drive design, and drive technology. Some people who are really good at one can build a pretty foundational company. Most people who are very successful are good at two. But Jack is the only person in the Valley I've met who's all three. He's a first-rate strategist, a first-rate designer, and a first-rate technologist.

You need to simplify the value proposition in the company's metrics for success on a whiteboard.

The way you scale that is you create notes for every meeting and send it to the entire company.

You should have a 1-on-1 roughly every 2 weeks.